Help & support
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Frequently asked questions (FAQ)
How do I get help or share feedback?
Use the form above. Choose Help if something is not working or Feedback if you want to share an idea.
Why did a reminder or automatic check-in not appear?
Check notification permission, your reminder schedule, quiet hours, and the connected source used by that habit. You can always check in manually, then send a help request with the habit name and what you expected.
How do I cancel?
Open Plan & Billing in Main Character. App Store subscriptions are managed through your Apple Account, while web subscriptions use the billing portal shown in your account.
How do I restore an App Store purchase?
On iPhone, open Plan & Billing and choose Restore Purchases. Stay signed in to the same Apple Account that made the purchase.
How do I delete my account?
Use Request account deletion from Account and security in the iPhone app, or use the verified web request linked below. We verify the signed-in account before completing permanent deletion.